1. On-boarding your property
At the outset, we sign a Property Management Agreement with you, listing our responsibilities.
2. Detailed Inventory check
Inventory management is an important part of our function and we do a detailed Inventory check of the property, noting all fittings, fixtures, damages and the general state. This inventory list is then maintained across tenants, and we ensure to give you the property back in the same state, when our agreement ends.
3. Property Marketing & Video walk-through
If the property is vacant, we start the marketing immediately upon signup, through numerous channels primarily classifieds, local broker networks, MNC clientele, Social media, and traditional media as relevant. We also do a complementary video walk-through of the property. Owner to pay for advertisement fees or broker commissions, if there is any.
4. Tenant Placement
All agreements are handled by us. Once we have an interested party, our team completes the negotiation to get you the best return, as well as a background verification. Once we are satisfied, we send you an NOC with the tenant/rent/deposit details to sign and send back to us. They are legally your tenants managed by us (no sublet). All agreement formalities, token, deposit and rent cheques collection is handled by our team. Any work in the property requested by the tenant, and approved by you is coordinated by us. We do a formal handover to the tenant with a sign-off on the inventory forms.
5. Ongoing Management
We are focus on the following services
- 6 month inspections - We inspect all properties at least every 6 months to ensure it is well maintained.
- Pics on demand - Although we send pics to the owner during our regular inspections, the owner can also request for ad-hoc pics.
- Rent collection & follow up - We followup and make sure monthly rent is transferred to the owner's bank account as per the agreed date. If the tenants demands receipt, we will provide the receipt accordingly.
- Detailed Accounts Statements - Every month a detailed statement is sent to the owner, which includes all details of rent collection, payment, charges and/or any other approved deductions.
- On time rents - We ensure you get your rent on time.
- Repair requests/complaints by tenants - We are the point of contact for the tenant, so they don't bother you. Any repair request from them is handled/negotiated by us. No repairs are done at your cost without your approval. Costs of minor repairs are borne by tenants.
- Repair and ad-hoc requests from owners - We are your point of contact, for any ad-hoc requests you might have.
- Association complaints - In the event you receive any complaints from the Association about the tenants, our team will handle and resolve the same.
- Maintenance works - All minor works are paid for by tenant, except in the first 20 days after move in. For any major repairs, such as seepage issues, etc, our team can source vendors and coordinate the same for owners.
- TDS certificates/Form 16s - In the event the tenant is a company, and there is a TDS deduction, our team will follow up and source the TDS certificates every quarter for your income tax filing.
- Rent receipts to tenants - Any rent receipts requested by tenants are provided by us.
- Tenant Relationship management - We also strive to maintain a cordial relationship with all our tenants, so we can ensure that your property is secured and well-maintained.
6. Tenant Renewals
Every 11 months, the Leave and License agreement with the tenant is renewed at the agreed upon escalation, and we start the renewal process 2 months before expiry.
7. Tenant Exit check/Settlement & Replacement
When a tenant vacates, we do a thorough exit check and calculate the costs of damages. We then do a final settlement with the tenant after deducting any unpaid bills, unpaid rent, and costs of repairs. We then restart our marketing process and work on Tenant Replacement (and the process repeats)
